Covid-19 Testing in a mid-size Hospital US Hospital

The Pandemic had put a tremendous load on the healthcare system worldwide, where in patients pretty much the entire population had to be vaccinated, and in India most hospitals and central systems needed manual entry of the testing data for centralized reporting and governance setup by the Indian Government. This had some critical challenges and objectives

• Lower Time to process in coming patients
• Quick response time for near real-time reporting
• National level tracking and Compliance Needs
• Optimize cost of operations
• Eliminate Errors and Rework

Business Challenges

• High Volume Testing: India with a population of over a billion people conducted hundreds of millions of Covid tests and generated reports
• Compliance: These reports were to be uploaded to the Indian Council for Medical Research website for tracking, monitoring and reporting.
• Manual Process: The manual processing was error-prone, time-consuming and stressful for staff who had to deal with very high volume of reports.
• High Cost: Staff shortages, and high costs of overtime added to the challenges of patient testing.
• High Volume of Patients: Demand for Covid-19 testing was immense, and test centers were not prepared in dealing with high patient inflow.

Solution Highlights

• Automated the patient reporting process: Automation of reporting and uploading of reports to ICMR site was possible with COBOT developed by RPASoft, that was used by hundreds of Testing Centers.
• Elimination or Errors and Rework: Bots operated with high degree of accuracy thus eliminating manual errors and rework. It enabled reports to be uploaded and data to be available within minutes, giving near real-time information to Indian Government.
• Scalable Automation: Unattended bots work in parallel to process high volumes round the clock, without errors and enabling scale and used by testing labs were running 24x7.

Business Outcome

Covid reports uploaded in minutes after test, meeting compliance needs for citizens and patients. 24x7 operation that ran error free, delivering near real-time field data to the central government.